Returns

Items eligible for return must be:
           sent to us within 14 days of the date it was delivered to you, with a tracking number.
           sent to us in the same condition that it was delivered to you.
          
WE WERE HOPING YOU Luved it!  
 
We want you to be completely happy with your order. If for any reason you are not satisfied with your purchase, we will gladly offer you an exchange or refund of the merchandise price within 14 days of receipt of product (clearance items are not eligible for exchange or refunds). Please note that you are responsible for all return shipping charges unless the item is damaged or defective. Keep in mind, most of the inventory is of limited availability.
 
Please follow these steps to return merchandise:
  • Contact us at 818-465-8836 or luvenlexi.com within 14 days of receipt of merchandise.
  • Receive a return merchandise authorization number from luvenlexi.
  • Complete the return form that came with the invoice and include it inside of your return box.
  • Repack merchandise in the original box with original packing material.
  • Return package (with tracking) by your preferred shipping company to:
CEW Returns Department
275 Carpenter Dr. Suite #360
Atlanta, GA 30328
 
We take every precaution to ensure your purchase is of the utmost quality and free of defects. When your purchase arrives, please inspect it carefully for any damages. If the purchase arrives damaged or defective, please contact us at 818-465-8836 or info@luvenlexi.com within 5 business days of receipt.
 
REFUNDS
 
After we receive and process your return, please allow one billing cycle for any refund to appear on your credit card statement. We can only offer refunds on shipping and handling when an item is incorrectly shipped or arrives defective or damaged. Clearance items are not eligible for exchange or refunds at any time.